Terms and Conditions

Effective Date: March 30, 2026

1. Introduction and Acceptance

Welcome to Lead Piranha! These Terms and Conditions ("Terms," "Agreement") govern your access to and use of the Lead Piranha website, platform, and services (collectively, the "Services").

By using our Services, you agree to:

• Be bound by these Terms and all applicable laws and regulations
• Our Privacy Policy and Cookie Policy, which are incorporated by reference
• Be at least 18 years of age or the age of majority in your jurisdiction
• Provide accurate, current, and complete information

Who We Are: Lead Piranha is a US-based lead generation and matching platform that connects buyers seeking services with qualified sellers. We operate as a marketplace facilitator and intermediary.

2. Services Description

2.1 Platform Services

Lead Piranha provides:

• For Buyers: A platform to request quotes, compare options, and connect with service providers in various categories (home services, professional services, etc.)
• For Sellers: Lead generation services, including matched buyer leads based on service offerings and geographic coverage
• Matching Algorithm: Automated matching technology to connect buyers with appropriate sellers
• Communication Tools: Facilitation of initial contact between parties
• Account Management: User dashboards for managing requests, leads, and preferences

2.2 Nature of Service

3. User Accounts and Registration

3.1 Account Creation

To access certain features, you must create an account:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breaches

3.2 Account Types

3.3 Account Termination

You may terminate your account at any time by contacting support. We may suspend or terminate your account if:

• You violate these Terms
• You engage in fraudulent or illegal activity
• Your account remains inactive for an extended period
• Required by law or legal process
• You request deletion under data privacy rights (GDPR, CCPA, etc.)

4. User Conduct and Prohibited Activities

4.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You will NOT:

• Violate any applicable laws, regulations, or third-party rights
• Post false, misleading, or fraudulent information
• Impersonate any person or entity
• Harass, abuse, threaten, or discriminate against others
• Spam or send unsolicited communications
• Attempt to gain unauthorized access to our systems
• Use automated tools (bots, scrapers) without permission
• Interfere with or disrupt the Services
• Reverse engineer or attempt to extract source code
• Collect user information without consent

4.2 Specific Prohibitions for Buyers

• Submitting fake or duplicate service requests
• Using the platform for purposes other than genuinely seeking services
• Circumventing the platform to avoid fees or obligations
• Sharing seller leads with competitors

4.3 Specific Prohibitions for Sellers

• Misrepresenting qualifications, licensing, or insurance
• Contacting buyers outside the platform before authorization
• Sharing or reselling leads to other parties
• Soliciting buyers to leave the platform
• Providing services without proper licensing or insurance

5. Payments and Fees

5.1 System Builds (Build, Scale, Takeover)

All service packages (Build, Scale, and Takeover) are one-time system builds. Each engagement includes an audit, system build, team training, and 1 month of post-launch support. Pricing is confirmed in a separate service agreement prior to commencement.

• Delivery timeline: Build: 2 to 3 weeks. Scale: 4 to 6 weeks. Takeover: 6 to 8 weeks. Timelines start after the audit is complete.
• Revisions: Build and Scale include 2 rounds of revisions per deliverable. Takeover includes unlimited revisions.
• Add-ons: Optional add-ons are scoped and invoiced separately as one-time purchases.
• Ownership: Upon completion and final payment, all assets, automations, and systems are fully owned by the client.

5.2 Add-on Services

Add-on services (additional channels, landing pages, appointment booking, review automation, CRM setup) are one-time purchases scoped per project. Payment terms are confirmed before work begins.

5.3 Payment Processing

Payments are processed through Stripe, Inc. By providing payment information, you:

• Authorize us to charge your payment method for the amount shown at checkout
• Represent that you have authority to use the payment method
• Agree to Stripe's Terms of Service
• Understand that Lead Piranha does not store full payment card details

5.4 Refund Policy

• If we fail to deliver the first system milestone within the agreed timeline, you are entitled to a full refund.
• Once the first deliverable milestone has been completed and approved, no refunds are issued. Revision requests within the agreed rounds are honored instead.
• For multi-phase builds: if we fail to deliver agreed milestones, a prorated refund for undelivered phases will be issued.

All Tiers:

• Specific terms are governed by your individual service agreement signed before work begins.

Refund Process: Submit refund requests to team@leadpiranha.com with your order details. Approved refunds are processed within 10 business days via the original payment method.

5.5 Price Changes

We may change fees or pricing:

• With 30 days' advance notice for any active engagement
• Existing clients are locked in at the rate in their service agreement
• Immediately for new engagements or add-on services

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content, features, and functionality of the Services, including but not limited to:

• Text, graphics, logos, images, and software
• The Lead Piranha name, logo, and trademarks
• The platform design and user interface
• Matching algorithms and proprietary technology
• Compilation of user content and database structure

are owned by Lead Piranha or our licensors and protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Services for personal or business purposes
• View and download materials solely for use with our Services

You may NOT:

• Copy, modify, distribute, or create derivative works
• Use our trademarks without written permission
• Remove copyright or proprietary notices
• Use our intellectual property for commercial purposes outside the Services

6.3 User-Generated Content

You retain ownership of content you submit (reviews, messages, service descriptions). However, you grant us:

• A worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and display your content
• The right to use your content for marketing and promotional purposes
• The right to sublicense to service providers who help operate our platform

You represent that:

• You own or have rights to all content you submit
• Your content does not violate any third-party rights
• Your content is accurate and not misleading

6.4 DMCA and Copyright Infringement

We respect intellectual property rights. If you believe content on our platform infringes your copyright:

7. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.

Key Privacy Commitments:

• We do not sell your personal information
• We use your data only as described in our Privacy Policy
• You can opt out of marketing communications at any time
• You can request deletion of your data (subject to legal requirements)

8. Third-Party Services and Links

Our Services may contain links to or integrate with third-party websites, services, or applications:

• Payment Processors: Stripe, PayPal
• Analytics: Google Analytics, Facebook Pixel
• Communication Tools: Email service providers, SMS gateways
• Verification Services: Business and identity verification providers

9. Disclaimers and Warranties

9.2 Seller Services Disclaimer

Lead Piranha does NOT warrant, endorse, guarantee, or assume responsibility for:

• The quality, safety, legality, or accuracy of services provided by sellers
• The qualifications, licensing, insurance, or credentials of sellers
• The performance, timeliness, or completion of work by sellers
• Pricing, quotes, or estimates provided by sellers
• Any disputes, claims, or damages arising from seller services

9.3 Buyer Disclaimer

Lead Piranha does NOT warrant:

• That buyers will receive responses from sellers
• The quality, accuracy, or timeliness of quotes received
• That matched sellers will be available or willing to provide services
• The seriousness or authenticity of buyer requests

9.4 Due Diligence

You are responsible for:

• Conducting your own due diligence on sellers (verify licenses, insurance, references)
• Reviewing and negotiating contracts directly with sellers
• Verifying all information provided by other users
• Taking appropriate precautions for your own safety and security

10. Limitation of Liability

Jurisdictional Variations

11. Indemnification

You agree to indemnify, defend, and hold harmless Lead Piranha, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Your content or information submitted to the Services
• Services provided or received through the platform
• Disputes with other users
• Your violation of any laws or regulations

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense. You will cooperate with our defense of such claims.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before filing a claim, you agree to contact us at legal@leadpiranha.com to attempt to resolve the dispute informally. We'll work in good faith to resolve disputes within 60 days.

12.2 Binding Arbitration (US Users)

If informal resolution fails, disputes will be resolved through binding arbitration rather than in court, except as described below.

Arbitration Rules:

• Administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules
• One arbitrator selected per AAA rules
• Location: Your home state (or mutually agreed location)
• Decision is final and binding
• Each party pays own costs unless awarded by arbitrator

Exceptions to Arbitration:

• Small claims court matters (under jurisdictional limits)
• Intellectual property disputes
• Requests for injunctive relief for immediate harm

12.3 Class Action Waiver

You agree that disputes will be resolved on an individual basis only. You waive any right to:

• Participate in class actions or class-wide arbitration
• Act as a class representative or member
• Consolidate your dispute with other claims

12.4 EU/EEA/UK Users

12.5 Australian Users

13. Governing Law

13.1 US Users

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict of law principles. The exclusive venue for any disputes shall be the state or federal courts located in Miami-Dade County, Florida.

13.2 International Users

14. Modifications to Terms

We may modify these Terms at any time:

• We will post the revised Terms with a new "Effective Date"
• Material changes will be notified via email or prominent notice on our website at least 30 days before taking effect
• Continued use after changes take effect constitutes acceptance of the new Terms
• If you disagree with changes, you must stop using the Services and may close your account

Right to Object: EU/EEA users have the right to object to material changes and close their account within 30 days without penalty.

15. Termination and Suspension

15.1 Termination by You

You may terminate your account at any time by:

• Using account settings to close your account
• Contacting support@leadpiranha.com
• Following data deletion procedures in our Privacy Policy

15.2 Termination by Us

We may suspend or terminate your account or access to Services:

• Immediately for violations of these Terms
• For fraudulent, illegal, or harmful activity
• If required by law or legal process
• For extended inactivity (with advance notice)
• At our discretion with or without cause (with reasonable notice)

15.3 Effects of Termination

Upon termination:

• Your right to use the Services ceases immediately
• Paid subscriptions are non-refundable except as stated in Section 5
• Outstanding obligations remain in effect
• Sections of these Terms that by nature should survive (indemnification, liability, etc.) will survive
• You may request data deletion per our Privacy Policy

16. General Provisions

16.1 Entire Agreement

These Terms, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Lead Piranha regarding the Services.

16.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.

16.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any successor or affiliate without restriction.

16.5 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, labor disputes, or government actions.

16.6 No Agency

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Lead Piranha.

16.7 Notices

We may provide notices via:

• Email to your registered email address
• Posting on our website or within the Services
• Mail to your registered address

Notices to us should be sent to: legal@leadpiranha.com

16.8 Language

These Terms are written in English. Any translations are provided for convenience only. In case of conflicts, the English version prevails.

17. Contact Information

These Terms and Conditions were last updated on April 29, 2026.
© 2026 Lead Piranha. All rights reserved.