Terms and Conditions

Effective Date: October 14, 2026

1. Introduction and Acceptance

These Terms and Conditions ("Terms," "Agreement") govern your access to and use of the Lead Piranha website, client portals, newsletter, and services (collectively, the "Services").

By using our Services, you agree to:

• Be bound by these Terms and all applicable laws and regulations
• Our Privacy Policy and Cookie Policy, which are incorporated by reference
• Be at least 18 years of age or the age of majority in your jurisdiction
• Provide accurate, current, and complete information

Who We Are: Lead Piranha is a US-based company that builds and runs AI systems and websites for owner-run businesses. We work directly for our clients. We are not a marketplace or a lead seller, and we never sell or resell leads or contact lists.

2. Services Description

2.1 What We Do

Lead Piranha designs, builds and runs AI systems for owner-run businesses: the workflows that answer inquiries, follow up with leads and customers, keep records up to date and report on results, along with websites and the content that supports them. Each engagement is described in a written proposal or service agreement.

• Diagnostic: A paid review of the client's business that ends with a written plan and a fixed price for each recommended system. The Diagnostic fee is credited toward the build, and refunded if we're not a fit.
• Build: We build the systems the client chooses from the plan.
• Ongoing Support: We run, monitor and improve the systems on an ongoing basis (the "Takeover"), as described in Section 5.
• Website and Newsletter: Our website shares free guides and resources, and our newsletter is sent only to people who sign up and confirm (see Section 7.1).

2.2 Nature of Service

3. Client Portals and Accounts

3.1 Portal Access

Clients may receive access to a portal where they can see their systems, approvals and reports. If you have portal access, you agree to:

• Provide accurate and complete information
• Maintain the security of your login credentials
• Promptly update any changes to your information
• Accept responsibility for activity under your login
• Notify us immediately of any unauthorized access or security breaches

3.2 Connected Accounts

Clients may connect business accounts, such as email, advertising, social or calendar accounts, so their systems can work. You confirm you have the right to connect each account, and you can disconnect it at any time. How we handle the data from connected accounts is described in our Privacy Policy.

3.3 Ending Access

You may ask us to close your portal access at any time by contacting support. We may suspend or close access if:

• You violate these Terms
• You engage in fraudulent or illegal activity
• Your engagement has ended
• Required by law or legal process
• You request deletion under data privacy rights (GDPR, CCPA, etc.)

4. Acceptable Use

4.1 Use of the Services

You agree to use our Services only for lawful purposes and in accordance with these Terms. You will NOT:

• Violate any applicable laws, regulations, or third-party rights
• Post false, misleading, or fraudulent information
• Impersonate any person or entity
• Harass, abuse, threaten, or discriminate against others
• Spam or send unsolicited communications
• Attempt to gain unauthorized access to our systems
• Use automated tools (bots, scrapers) without permission
• Interfere with or disrupt the Services
• Reverse engineer or attempt to extract source code
• Collect user information without consent

4.2 Client Systems and Messaging

Systems we build may send email, text or other messages for a client. Clients agree to:

• Send messages only to people they have a lawful basis to contact, and follow the email and texting laws that apply to them (such as CAN-SPAM, TCPA and state rules)
• Never use purchased, rented or scraped contact lists in a system we build
• Honor opt-out and unsubscribe requests promptly
• Give us accurate information about their offers, pricing and policies

We may pause any message flow that we believe breaks these rules or the policies of the provider sending it.

5. Payments and Fees

5.1 Diagnostic, Build and Takeover

Engagements begin with a Diagnostic, in which Lead Piranha reviews the client's business and delivers a roadmap with a price for each recommended system. The client may then have Lead Piranha build the chosen systems (the "Build") and operate them on an ongoing basis (the "Takeover"). All pricing is confirmed in a separate written proposal or service agreement prior to commencement.

• Term and billing: The Diagnostic and the Build are invoiced as quoted in the signed proposal. The Diagnostic fee is credited toward the Build, and refunded if the Diagnostic finds nothing worth building. The Takeover runs on a 12-month term, billed monthly by ACH or card. If circumstances change during the term, the client may contact us and we will agree an amended scope or an early wind-down in writing. Single-project and client-owned builds are quoted separately and are not subject to the 12-month term.
• All costs included: Every tool, subscription, and API cost is included in the Takeover monthly fee, along with hosting and ongoing improvements for the duration of the engagement.
• Go-live: The first workflow is typically live within days of kickoff.
• What the client owns: The client owns all leads, data, reports, and other outputs the system produces, during and after the engagement. The underlying system is operated by Lead Piranha. If the client chooses to bring the system in-house, Lead Piranha will hand it off with training under a buyout agreed in writing. A separate one-time, client-owned build is available by agreement.

5.2 Add-on Workflows

Additional workflows can be added to an active engagement as the system grows. Any change to the monthly fee is confirmed in writing before the work begins.

5.3 Payment Processing

Payments are processed through Stripe, Inc. By providing payment information, you:

• Authorize us to charge your payment method for the amount shown at checkout
• Represent that you have authority to use the payment method
• Agree to Stripe's Terms of Service
• Understand that Lead Piranha does not store full payment card details

5.4 Refund Policy

• The first month is refundable until we begin standing up your system. Once the build has started, the first month is earned.
• Monthly fees for an active engagement are billed in advance and are non-refundable for the month in progress.
• If we fail to deliver what your service agreement commits to in a given month, a credit or prorated refund for that month will be issued.

All Tiers:

• Specific terms are governed by your individual service agreement signed before work begins.

Refund Process: Submit refund requests to team@leadpiranha.com with your order details. Approved refunds are processed within 10 business days via the original payment method.

5.5 Price Changes

We may change fees or pricing:

• With 30 days' advance notice for any active engagement
• Existing clients are locked in at the rate in their service agreement
• Immediately for new engagements or add-on services

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content, features, and functionality of the Services, including but not limited to:

• Text, graphics, logos, images, and software
• The Lead Piranha name, logo, and trademarks
• The website and portal design and user interface
• Our systems, templates, workflows and proprietary technology
• Compilation of user content and database structure

are owned by Lead Piranha or our licensors and protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Services for personal or business purposes
• View and download materials solely for use with our Services

You may NOT:

• Copy, modify, distribute, or create derivative works
• Use our trademarks without written permission
• Remove copyright or proprietary notices
• Use our intellectual property for commercial purposes outside the Services

6.3 User-Generated Content

You retain ownership of content you submit (messages, materials, reviews). You grant us:

• A worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and display your content
• The right to share a review or testimonial you give us, with your permission
• The right to share it with service providers who help us deliver the Services

You represent that:

• You own or have rights to all content you submit
• Your content does not violate any third-party rights
• Your content is accurate and not misleading

6.4 DMCA and Copyright Infringement

We respect intellectual property rights. If you believe content on our website infringes your copyright:

7. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.

7.1 Our Newsletter

Our newsletter is double opt-in: after you sign up, you join only when you click the link in our confirmation email. Every issue has a one-click unsubscribe link. We never sell, rent or share the list, and we never add purchased or scraped addresses to it. Details are in section 3.5 of our Privacy Policy.

Key Privacy Commitments:

• We do not sell your personal information
• We use your data only as described in our Privacy Policy
• You can opt out of marketing communications at any time
• You can request deletion of your data (subject to legal requirements)

8. Third-Party Services and Links

We use trusted providers to deliver the Services, and our Services may link to or connect with third-party websites, services and applications. The full list of providers that process personal information is in our Privacy Policy. They include:

• Payments: Stripe
• Email Delivery: Amazon Simple Email Service, Resend and Google Workspace
• Hosting and Infrastructure: Vercel, Railway and Cloudflare
• AI Models: Anthropic
• Analytics: Google Analytics and the Meta Pixel
• Client Tools: The client's own accounts we connect to, such as their CRM, email, calendar, ad and social accounts

9. Disclaimers and Warranties

9.2 Results

Lead Piranha does NOT warrant or guarantee:

• A specific number of leads, replies, bookings, sales or revenue
• Search rankings, ad performance or email deliverability, which depend on third parties
• The availability of third-party tools and platforms our systems rely on

Any commitment beyond these Terms is stated in your signed service agreement.

9.3 Your Responsibilities

You are responsible for:

• Reviewing and approving content and messages sent in your name
• The accuracy of the information you give us about your business
• Your own products, services and customer relationships
• Keeping your own accounts and logins secure

10. Limitation of Liability

Jurisdictional Variations

11. Indemnification

You agree to indemnify, defend, and hold harmless Lead Piranha, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Your content or information submitted to the Services
• Messages sent from your accounts or systems in breach of applicable law
• Your violation of any laws or regulations

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense. You will cooperate with our defense of such claims.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before filing a claim, you agree to contact us at legal@leadpiranha.com to attempt to resolve the dispute informally. We'll work in good faith to resolve disputes within 60 days.

12.2 Binding Arbitration (US Users)

If informal resolution fails, disputes will be resolved through binding arbitration rather than in court, except as described below.

Arbitration Rules:

• Administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules
• One arbitrator selected per AAA rules
• Location: Your home state (or mutually agreed location)
• Decision is final and binding
• Each party pays own costs unless awarded by arbitrator

Exceptions to Arbitration:

• Small claims court matters (under jurisdictional limits)
• Intellectual property disputes
• Requests for injunctive relief for immediate harm

12.3 Class Action Waiver

You agree that disputes will be resolved on an individual basis only. You waive any right to:

• Participate in class actions or class-wide arbitration
• Act as a class representative or member
• Consolidate your dispute with other claims

12.4 EU/EEA/UK Users

12.5 Australian Users

13. Governing Law

13.1 US Users

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict of law principles. The exclusive venue for any disputes shall be the state or federal courts located in Miami-Dade County, Florida.

13.2 International Users

14. Modifications to Terms

We may modify these Terms at any time:

• We will post the revised Terms with a new "Effective Date"
• Material changes will be notified via email or prominent notice on our website at least 30 days before taking effect
• Continued use after changes take effect constitutes acceptance of the new Terms
• If you disagree with changes, you must stop using the Services

Right to Object: EU/EEA users have the right to object to material changes and stop using the Services within 30 days without penalty.

15. Termination and Suspension

15.1 Termination by You

You may end your use of the Services or close portal access at any time by:

• Contacting support@leadpiranha.com
• Following data deletion procedures in our Privacy Policy

15.2 Termination by Us

We may suspend or terminate your access to the Services:

• Immediately for violations of these Terms
• For fraudulent, illegal, or harmful activity
• If required by law or legal process
• For extended inactivity (with advance notice)
• At our discretion with or without cause (with reasonable notice)

15.3 Effects of Termination

Upon termination:

• Your right to use the Services ceases immediately
• Fees already paid are non-refundable except as stated in Section 5 or your service agreement
• Outstanding obligations remain in effect
• Sections of these Terms that by nature should survive (indemnification, liability, etc.) will survive
• You may request data deletion per our Privacy Policy

16. General Provisions

16.1 Entire Agreement

These Terms, along with our Privacy Policy, Cookie Policy and any signed proposal or service agreement, constitute the entire agreement between you and Lead Piranha regarding the Services. If a signed service agreement conflicts with these Terms, the service agreement controls.

16.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.

16.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms to any successor or affiliate without restriction.

16.5 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, labor disputes, or government actions.

16.6 No Agency

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Lead Piranha.

16.7 Notices

We may provide notices via:

• Email to your registered email address
• Posting on our website or within the Services
• Mail to your registered address

Notices to us should be sent to: legal@leadpiranha.com

16.8 Language

These Terms are written in English. Any translations are provided for convenience only. In case of conflicts, the English version prevails.

17. Contact Information

These Terms and Conditions were last updated on October 14, 2026.
© 2026 Lead Piranha. All rights reserved.